Ready for Peace of Mind?

Choose a support plan that matches your business needs and get expert help when you need it most.

Choose Support PlanContact Support

Standard Support

$49/month

Email + ticket support (Mon–Fri)

48 hours response
  • Email & ticket support
  • 48-hour response time
  • Business hours coverage
  • Updates & backups
  • Documentation access
EmailTickets

48h response

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Most Popular

Pro Support

$99/month

Priority chat + email support

8 hours response
  • Priority chat & email support
  • 8-hour response time
  • Monthly maintenance check
  • Minor site/app edits included
  • Priority bug fixes
  • Extended business hours
EmailLive ChatPriority

8h response

Select Plan

24/7 Premium Support

$199/month

24/7 dedicated help desk

Instant response
  • 24/7 dedicated help desk
  • Phone + chat + email
  • AI-assisted troubleshooting
  • On-call developer for emergencies
  • SLA 99.9% uptime guarantee
  • Custom integrations support
PhoneEmailLive ChatAI Assistant

Instant response + 99.9% SLA

Select Plan
"ETM's 24/7 support saved our site during a peak sale — they respond instantly."
— Retail client, Marshall MN

Frequently Asked Questions

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